Shipping policy

Shipping Policy

This Shipping Policy outlines the terms and conditions governing the dispatch and delivery of goods purchased through First or Nothing.

1. Order Processing

1.1. Orders placed before 2:00 PM AEST on business days are prioritised for same-day processing.
1.2. Most orders are dispatched on the same business day or the following business day.
1.3. During peak periods or periods of elevated fulfilment volume, dispatch may require an additional business day.
1.4. Orders placed after 2:00 PM AEST, or on weekends or public holidays, will be processed on the next business day.

2. Order Confirmation

2.1. Upon successful placement of an order, the customer will receive an order confirmation email containing order details.
2.2. A tracking notification will be issued once the order has been packed and transferred to the relevant postal or courier service.

3. Shipping Options

3.1 Standard Shipping (Worldwide)

a. Cost: Free of charge.
b. Timeframe: Delivery timeframes vary depending on the destination country and region.
c. Standard shipping timeframes are subject to the operational control of the courier or postal carrier. Once transferred to the carrier, delivery times fall outside the control of First or Nothing.

3.2 Express Shipping (Optional)

a. Cost: Calculated at checkout based on the customer’s location.
b. Timeframe: Generally 1–4 business days, subject to the destination and the courier service engaged.
c. Express services utilise the fastest available premium method to the specified location.

4. Delivery Locations

4.1. Goods are shipped to residential and commercial addresses globally.
4.2. Deliveries to remote or rural areas may be subject to extended timeframes.

5. Order Tracking

5.1. A tracking number will be issued by email once the order has been lodged with the courier.
5.2. Tracking information is provided via the courier’s online tracking platform.

6. Shipping Issues

6.1. Any delays, failed deliveries, or complications arising during transit should be reported to care@befirstornothing.com.
6.2. First or Nothing will liaise with the courier to investigate and facilitate resolution.
6.3. Timeframes for investigations may vary depending on the courier’s processes.

7. Incorrect or Incomplete Addresses

7.1. It is the customer’s responsibility to ensure all shipping information provided at checkout is accurate and complete.
7.2. First or Nothing is not liable for delays, non-delivery, or loss of goods resulting from incorrect or incomplete address details supplied by the customer.

8. Shipping Delays

8.1. Delivery estimates provided at checkout are indicative only.
8.2. External factors—including, but not limited to, weather events, customs inspections, courier backlogs, strikes, and force majeure events—may impact delivery timelines.
8.3. First or Nothing bears no responsibility for delays caused by third-party carriers or external events outside its reasonable control.